Data deletion request

How to request deletion

1. Email [email protected] using your authorised company email.
2. State the company name, account email, connected store or platform, and whether you request account deletion, platform disconnection or deletion of eligible synchronised data.
3. Do not include passwords, access tokens, full identity documents or customer personal data in the initial email.

Verification and processing

We acknowledge requests within five business days. Before taking action, we verify the requester and their authority for the company. We then identify affected accounts, integrations and data; explain records that must be retained; disconnect or revoke relevant platform access; and complete eligible deletion or de-identification. Completion is confirmed through the verified business contact.

What may be retained

Limited records may be retained where required for accounting, legal claims, fraud prevention, security audit or other lawful obligations. Backup copies may remain until the applicable protected backup cycle expires and are not restored for ordinary business use.

Platform disconnection

Customers may separately request removal of a marketplace or service connection. T2J will revoke or delete stored credentials under its control and stop new synchronisation. Data held by the external platform remains subject to that platform’s own policies.

Need assistance?

Email [email protected] or WhatsApp +60 14-386 5388.