Service terms
Terms of Service
Effective: 6 August 2026 · Provider: T TWO J TECHNOLOGY, Malaysia
1. Agreement and authorised use
These terms govern access to T2J Technology services and T2J Universe OS. Access is available only to organisations and users provisioned by T2J or an authorised company administrator. Public self-registration is not offered. A signed proposal, order form or service agreement may add customer-specific terms.
2. Customer responsibilities
Customers must provide accurate information, protect credentials, assign suitable permissions, use integrations lawfully and ensure they have authority to process connected store and customer information. Accounts may not be shared outside the authorised organisation.
3. Platform integrations
External integrations depend on platform approval, credentials, availability, scopes, rate limits and policies. A displayed demonstration capability is not a live integration. T2J will not perform marketplace, advertising, financial or shipping writes unless the connection is approved, configured and permitted.
4. AI-assisted features
AI features may summarise information, draft responses or recommend actions. Unless expressly agreed and technically enabled, AI output is advisory and requires human review. Customers remain responsible for business, financial, marketing and customer-service decisions.
5. Fees and service scope
Subscriptions, implementation, custom development, third-party services and ongoing support are quoted according to the agreed scope. Taxes, platform charges and third-party usage fees may be separate. Payment terms are stated in the applicable proposal or invoice.
6. Availability and changes
We aim to provide a reliable service but do not promise uninterrupted availability. Maintenance, security events, third-party outages and platform API changes may affect service. Features identified as preview, demonstration, pending approval or roadmap are not production commitments.
7. Intellectual property
T2J retains rights in its platform, reusable software, design system and documentation. Customers retain rights in their business data and materials. Custom deliverables and licences follow the written commercial agreement.
8. Suspension and termination
Access may be restricted for security risk, unlawful use, material breach or overdue undisputed fees. On termination, integrations are disconnected and eligible data is exported or deleted according to the agreement, Privacy Policy and legal retention obligations.
9. Support and notices
Contact [email protected] or +60 14-386 5388. Formal commercial terms should be confirmed in writing.